Privacy Policy

Welcome to cd365. We are committed to protecting and respecting your privacy. This Privacy Policy explains in clear terms what personal data we collect from users of cd365.pro, why we collect it, how it is used, and the rights you have over your own information. By accessing or using the cd365 platform, you acknowledge that you have read and understood this policy.

This policy applies to all players registered or browsing cd365.pro, including users accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. cd365 operates as an online entertainment and gaming platform serving the Bangladesh market, and this document reflects our responsibilities under applicable data protection standards.

📋Information We Collect

cd365 collects personal information in several ways — directly from you when you register an account or make transactions, and automatically through your interactions with our platform. The categories of personal data we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, national ID or passport number for verification purposes.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: payment method details including bKash wallet number, Nagad account, Rocket number, Upay details, or bank account information used for deposits and withdrawals.
• Technical information: IP address, browser type and version, device type, operating system, time zone, and login timestamps.
• Usage data: pages viewed, games played, betting history, session duration, and interaction patterns within the platform.

We only collect information that is reasonably necessary for delivering our services, maintaining your account, and meeting our compliance obligations. You are not required to provide information beyond what is needed to create and operate your cd365 account.

🔍How We Use Your Information

cd365 uses the personal data we collect for the following lawful purposes:

• Account management: to register and maintain your player account, verify your identity, and process deposits and withdrawals through bKash, Nagad, Rocket, or bank transfer.
• Service delivery: to provide access to cricket betting, live casino, slots, crash games, fishing games, and all other gaming features available on the cd365 platform.
• Customer support: to respond to your queries, complaints, and support requests in a timely and effective manner.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account abuse, or illegal activity on the platform.
• Responsible gaming: to monitor gaming patterns and intervene where necessary to support responsible gaming practices, including self-exclusion and deposit limits.
• Marketing communications: to send you relevant promotions, bonus offers, and seasonal updates (such as Eid or Pohela Boishakh specials) — only where you have consented to receive such communications. You may opt out at any time.

🤝Data Sharing and Disclosure

cd365 values your trust and does not share your personal information with outside parties except in the specific circumstances described below. We do not sell personal data under any circumstances.

• Service providers: trusted third-party partners who assist us in operating the platform, such as payment processors (bKash, Nagad, Rocket), KYC verification services, and cloud hosting providers. These partners are contractually bound to protect your data and use it only for the specific service they provide.
• Legal obligations: where required by applicable law, regulatory bodies, or a valid court order, we may disclose personal data to the relevant authorities. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of cd365's assets, your data may be transferred as part of that transaction. We will ensure the receiving party honors this Privacy Policy.

In all cases, we apply appropriate contractual and technical safeguards to ensure that shared data remains protected and is not used beyond the stated purpose.

🍪Cookies and Tracking Technologies

cd365 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and understand how you use the site. We use three categories of cookies: (1) Essential cookies — necessary for core platform functions such as login sessions and security; (2) Analytical cookies — to measure site traffic and user behaviour for performance improvement; (3) Preference cookies — to remember your language and display settings.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain platform features. We do not use cookies to track your activity across other websites or sell cookie-based data to advertisers.

📅Data Retention

cd365 retains your personal data for as long as your account is active or as long as is reasonably necessary to provide you with our services. If you close your account, we will delete or anonymize your personal data within a reasonable period, except where we are required to retain it for legal, regulatory, or fraud-prevention purposes.

Transaction records and financial data may be retained for a longer period in accordance with financial record-keeping requirements. Anonymized or aggregated data that cannot be used to identify you personally may be retained indefinitely for analytical and reporting purposes.

✅Your Data Rights

As a user of cd365, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

• Right to access: you may request a copy of the personal data cd365 holds about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: you may request that we delete your personal data, subject to our legal and regulatory retention obligations.
• Right to restrict processing: in certain circumstances, you may ask us to limit the way we use your personal data.
• Right to withdraw consent: where data processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting data already processed.

We will respond to all legitimate data rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect against unauthorized access.

🔐Security of Your Data

cd365 takes the security of your personal data seriously. We employ a range of technical and organizational measures to protect your information against unauthorized access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security assessments and penetration testing, and staff training on data handling best practices.

While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your cd365 account and to contact us immediately at [email protected] if you believe your account has been compromised.

🔗Third-Party Links

The cd365 platform may from time to time reference third-party services such as payment partners or game providers. These third parties operate under their own privacy policies, and cd365 is not responsible for the data practices of external parties. We strongly encourage you to review the privacy policies of any third-party service you interact with in connection with your cd365 account.

🔞Minimum Age and Children's Privacy

cd365 is strictly an adult platform. Our services are available exclusively to users who are 21 years of age or older. We do not knowingly collect, process, or store any personal data belonging to individuals under the age of 21. If we become aware that personal data of a minor has been collected, we will take immediate steps to delete that data and close the relevant account. If you believe a minor has registered on cd365, please contact us at [email protected] without delay.

📝Changes to This Privacy Policy

cd365 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect. The updated policy will always be accessible on this page with the revision date clearly noted at the top.

Your continued use of cd365 after any policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

📩Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cd365 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected]